Our Policies

We are committed to maintaining a healthy training ecosystem and want you to be on the same page! Here are some of our rules and guidelines.

Cancellation Policy
Effective December 1, 2021, you can cancel a reservation for on-demand bookings for free up to 24 hours before the session start time. Please note that you...
Wed, 4 May, 2022 at 11:53 AM
Age Requirement
As per our Terms of Service, the Silofit account holder must be at least 18 years old to use our service. The account holder may be asked to produce valid i...
Wed, 4 May, 2022 at 11:54 AM
Lost and found
All lost or forgotten valuables, such as wallets, phones and jewelry, will be gathered by our Operations team and returned to our HQ. A notice will be sent...
Wed, 4 May, 2022 at 12:01 PM
Food and drink
You’re welcome to bring your own beverages and snacks to the Silo. Please ensure that any leftovers are thoroughly disposed of after your session in the tr...
Wed, 4 May, 2022 at 12:02 PM
Account Suspension
Account suspensions can occur for a variety of reasons, from booking pattern changes, to missing or damaged items after sessions. The Silofit network has a ...
Wed, 4 May, 2022 at 12:05 PM
Privacy Policy
To view and read our Privacy Policy, please click here.
Wed, 4 May, 2022 at 12:04 PM