Our Policies

We are committed to maintaining a healthy training ecosystem and want you to be on the same page! Here are some of our rules and guidelines.

Cancellation Policy
Effective December 1, 2021, you can cancel a reservation for on-demand bookings for free up to 24 hours before it begins. Please note that your credit card...
Fri, 12 Nov, 2021 at 9:16 AM
Age Requirement
As per our Terms of Service, the Silofit account holder must be at least 18 years old to use our service. The account holder may be asked to produce valid i...
Tue, 31 Aug, 2021 at 10:55 PM
Lost and found
Forgot something?   All lost or forgotten valuables, such as wallets, phones and jewellery, will be gathered by our Operations team and returned to o...
Tue, 31 Aug, 2021 at 10:55 PM
Food and drink
You are welcome to bring your own beverages and snacks to the Silo. Please ensure that any leftovers are thoroughly disposed of after your booking in the t...
Tue, 31 Aug, 2021 at 10:55 PM
Account Suspension
Account suspensions can occur for a variety of reasons, from booking pattern changes, to missing or damaged items after bookings. The Silofit network has a ...
Tue, 31 Aug, 2021 at 10:52 PM
Privacy Policy
To view and read our Privacy Policy, please click here.
Tue, 31 Aug, 2021 at 10:53 PM