Billing

Your transactions and our procedures are explained here!

Accepted methods of payment
In order to book a space, a valid credit card will need to be entered into your account. Methods of payment that are currently accepted are: Visa, Maste...
Tue, 31 Aug, 2021 at 10:58 PM
Pre-authorization
In order to ensure that your card is valid, we pre-authorize new credit cards for the amount of $250.00 in the case of incidentals. This will only happen th...
Tue, 31 Aug, 2021 at 10:58 PM
I need an invoice for a past reservation, where do I find that?
You can access any receipt for a past reservation by opening the Silofit mobile app > click on Sessions > select Past from the top navigation > the...
Tue, 31 Aug, 2021 at 10:58 PM
Refunds
In the event that you have been issued a refund by Silofit, please allow 3 to 5 business days for your financial institution to process the charge.    ...
Tue, 31 Aug, 2021 at 10:59 PM
What is Stripe?
Stripe is a third party payment processor that Silofit uses for all transactions and cards that are stored on our platform. Not to worry, your personal inf...
Tue, 31 Aug, 2021 at 10:59 PM