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Knowledge base
Silofit 101
Silofit 101
8
Where are the Silos located?
How do I get in?
Can I go with my client/trainer/friends? Is there an extra fee if I bring someone?
What is Silofit?
How do I pay?
View all 8
Getting started
Getting started
8
What equipment is available?
Is there a bathroom and/or shower to freshen up?
What's included?
Creating an account
Booking your session
View all 8
COVID-19
COVID-19
1
COVID-19: Health and Safety standards
Day of your session
Day of your session
4
Accessing the Silo
Cleaning up
Leaving the Silo (during and after)
Locking yourself out of the Silo
Health and Safety
Health and Safety
2
Are there cameras in your Silos?
First Aid
Account Details
Account Details
6
Adding a credit card
Editing your account details
Credit balance on your account
Referral program (G1G1)
Why is there a hold on my account?
View all 6
Billing
Billing
4
Accepted methods of payment
Pre-authorization
Refunds
What is Stripe?
Our Policies
Our Policies
6
Cancellation Policy
Age Requirement
Lost and found
Food and drink
Account Suspension
View all 6
Silofit Pro
Silofit Pro
4
Same-day payouts for Pro subscribers via Stripe Connect
The Silofit Pro Subscription
Group Classes
Recurring reservation policy for Silofit Pro users
Help Desk Software
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