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Knowledge base
Silofit 101
Silofit 101
7
Where are the Silos located?
How do I get in?
Can I go with my client/trainer/friends? Is there an extra fee if I bring someone?
What is Silofit?
How do I pay?
View all 7
Getting started
Getting started
8
What equipment is available?
Is there a bathroom and/or shower to freshen up?
What's included?
Creating an account
Booking your session
View all 8
Day of your session
Day of your session
4
Accessing the Silo
Cleaning up
Leaving the Silo (during and after)
Locking yourself out of the Silo
Health and Safety
Health and Safety
2
Are there cameras in your Silos?
First Aid
Account Details
Account Details
6
Adding a credit card
Editing your account details
Credit balance on your account
Referral program (G1G1)
Why is there a hold on my account?
View all 6
Billing
Billing
4
Accepted methods of payment
Pre-authorization
Refunds
What is Stripe?
Our Policies
Our Policies
6
Cancellation Policy
Age Requirement
Lost and found
Food and drink
Account Suspension
View all 6
Silofit Pro
Silofit Pro
4
Same-day payouts for Pro subscribers via Stripe Connect
The Silofit Pro Subscription
Group Classes
Recurring reservation policy for Silofit Pro users
Quick Start Guide for Pros
10
Silo Fees and Get Paid
How to Create and Cancel a Class
Setting Up Your Trainer Profile
How to Book, Reschedule, and Cancel an On-Demand Reservation
How to Book and Cancel Recurring Reservations
View all 10
Classes
Semi-Private Classes
0
COVID-19
COVID-19
1
COVID-19: Health and Safety standards
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